Groovee Essentials Consumer Information

Terms and Conditions. Privacy Policy. Refunds and Exchange and About Us

Groovee Essentials ABN:92 431 302 579

is a physical Shop located at 19 Reibey St Ulverstone. Tasmania Australia. Our Hours are Monday to Friday 9am till 5 pm and Saturday 9.30am till 12.30pm

our Phone Number is +610364253261. Should you need to Contact Us

Cant find something ? call us we may just have it in stock. Our Website is based on physical stock, and you can Shop with Confidence our checkout is 128bit ssl Secure. you can verify this by the URL in your Browser starting with https S standing for secure, and also the padlock in the bottom right hand side of your browser. in addition to that we have Maxmind tm Credit Card Fraud Detection software enabled for your protection. still not comfortable with internet shopping ? Australian Customers can do a phone order and give your details over the phone if required

Shipping

Is calculated directly from Australia Post based on weight, while in the Checkout Process. You will be advised of the Shipping cost before you enter your Credit Card details. It is for this Reason Shipping costs are not quoted on Products in the Store. Should there be an issue with non arrival please contact us. Shipping Time in 99% of the time is same business day, under some circumstances it may be up to 2 days but very rare. Air Mail Orders Overseas may take up to 14 days to some Countries, USA. UK in particular. International Express Courier is availble by request in the checkout delivery time usually 2 - 3 days at added cost we can advise you of costs before billing and shipping

Terms and Conditions

Groovee Essentials will only charge your order if it is in stock, if it is not we will email you unless the item is outside our shipping time. we do not charge you and let you wait weeks for your goods to be sent. Should an item be out of stock or on backorder we will advise you and let you decide if you are prepared to wait for it. we do try to keep the site current with out of stock items. Direct Deposit and Money Order Customers. orders will only be held for 7 days and in the absence of funds arriving the order will be cancelled. So please advise us by email when you send your funds with deposit information all Prices are in Australian Dollars and include GST where applicable

Groovee Essentials will not share your details period. or join you to newsletters or the like. Emails recieved from us will only be in relation to an enquiry from you, or an order you placed on our Website.

Refund and Returns or Exchange

Should your Purchase have a Manufacturers Fault or defect please contact us within 7 days of purchase 14 days International and we will arrange an exchange or refund, product will have to be returned to us at your expense be unwashed with tags or original packaging attached or included. Clothing (certain items items due to hygene reasons will not be able to exchanged eg intimate apparel ) where a sizing exchange is needed provided tags are attached and garment is unwashed or soiled and it is in stock we are happy to help, please contact us first, postage costs will have to be bourne by you both ways an SASE is easiest to send back to you.

Are we who we say we are !

dont take our word for it, we are registered at these Tasmanian Government sites Tasmania Online

Biztas and the MS Society you can also check your address bar for our website address www.groovee.com.au and that you are not being redirected to a dodgy website. We are concerned about our relationship with you the shopper, our site is free from Spyware